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Serving Lake Charles, LA and surrounding areas. (337) 549-5482
Effective date: January 1, 2026
By accessing or using the website at lakecharlesmasonry.com, or by requesting services from Lake Charles Concrete & Masonry ("we," "us," or "our"), you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our website or request services.
These terms apply to all visitors to our website and to all customers who engage us for masonry or concrete work. We reserve the right to update these terms at any time. Continued use of our website or services after an update constitutes acceptance of the revised terms.
Lake Charles Concrete & Masonry provides masonry, concrete, and related contracting services to residential and commercial property owners in Lake Charles, Louisiana, and surrounding communities. Services include but are not limited to foundation repair, chimney repair, tuckpointing, brick repair, driveway pavers, retaining wall construction, masonry restoration, fireplace installation, stone veneer installation, concrete block walls, walkway construction, and related work.
Services are performed at the property address provided by the customer. We do not maintain a public showroom or customer-facing retail location. All consultations and project work take place at the customer's property or remotely by phone and email.
All written estimates provided by Lake Charles Concrete & Masonry are based on the scope of work as understood at the time of the estimate. Estimates are valid for 30 days from the date issued unless otherwise noted in writing.
Estimates are not binding contracts. A written agreement or work order signed by both parties is required before work begins. If conditions discovered during the work differ materially from those visible at the time of the estimate - for example, additional damage found beneath a surface, unforeseen structural issues, or changes in material availability - we will notify you before proceeding with any work that would change the original price.
Verbal quotes are not binding. All pricing commitments must be in writing and signed. We do not guarantee price matching with other contractors.
Scheduled job dates are subject to change due to weather conditions, material availability, or circumstances outside our control. We will provide as much advance notice as possible for any rescheduling and will work with you to find the next available date.
If you need to cancel or reschedule a confirmed job, please notify us as soon as possible by calling (337) 549-5482 or emailing support@lakecharlesmasonry.com. Cancellations made less than 48 hours before a scheduled start date may result in a cancellation fee to cover mobilization costs already incurred.
If a deposit has been paid and the customer cancels the project without cause after materials have been ordered or work has begun, the deposit may be non-refundable to the extent of actual costs incurred.
Payment terms will be specified in your written work agreement. In general, we require a deposit prior to scheduling larger jobs and full payment upon satisfactory completion of the work. For jobs completed over multiple days or phases, progress payments may be required at intervals stated in the work agreement.
Accepted payment methods are listed in your work agreement. Unpaid balances past 30 days from the invoice date may be subject to a late fee. We reserve the right to pursue collection of unpaid amounts through any legal means available, including filing a contractor's lien on the property where permitted by Louisiana law.
We stand behind our work. Specific warranty terms - including duration and what is covered - are stated in your written work agreement or warranty document. In general, our warranties cover defects in workmanship for the period specified.
Warranties do not cover damage caused by events outside our control, including but not limited to hurricanes, flooding, earthquakes, settling caused by pre-existing structural issues unrelated to our work, acts of vandalism, or modifications made to our work by others. Warranties are transferable only if stated explicitly in the warranty document.
No warranty is made regarding materials, products, or finishes beyond any manufacturer warranty that may apply. Variations in natural materials such as brick, stone, and concrete are normal and are not considered defects.
To the fullest extent permitted by applicable law, Lake Charles Concrete & Masonry shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to our services or the use of our website, even if advised of the possibility of such damages.
Our total liability to you for any claim arising from services we provide shall not exceed the amount you paid us for the specific work giving rise to the claim. This limitation applies regardless of the legal theory under which the claim is brought.
We are not responsible for pre-existing conditions at your property that are not disclosed to us before work begins, or for conditions that are not visible during a standard on-site inspection. If a pre-existing issue is discovered during work, we will notify you and discuss options before proceeding.
The content on our website - including text, images, logos, and other materials - is owned by Lake Charles Concrete & Masonry or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.
We make reasonable efforts to keep the information on our website accurate and up-to-date, but we make no warranties about the completeness, accuracy, or reliability of any content. Service availability, pricing, and coverage areas are subject to change without notice.
Our website may contain links to third-party websites. We do not endorse and are not responsible for the content, accuracy, or practices of any linked third-party site.
If a dispute arises between you and Lake Charles Concrete & Masonry regarding services performed, we ask that you first contact us directly to give us the opportunity to resolve the issue. Most concerns can be addressed quickly by calling (337) 549-5482 or emailing support@lakecharlesmasonry.com.
If we are unable to resolve a dispute informally, the parties agree to attempt good-faith mediation before pursuing litigation. Any unresolved disputes shall be subject to binding arbitration or litigation in the courts of Calcasieu Parish, Louisiana, as agreed by the parties in writing.
These terms and conditions and any dispute arising out of or related to our services or website shall be governed by and construed in accordance with the laws of the State of Louisiana, without regard to its conflict-of-law provisions. You agree to submit to the personal jurisdiction of the courts located in Calcasieu Parish,Louisiana for the resolution of any disputes not resolved by arbitration.
We reserve the right to modify these terms and conditions at any time. Changes will become effective upon posting to our website at lakecharlesmasonry.com. The effective date at the top of this page will be updated to reflect the date of the most recent revision. Your continued use of our website or services after any modification constitutes your acceptance of the revised terms.
If you have questions about these terms, please contact us:
Lake Charles Concrete & Masonry
642 Clarence St
Lake Charles, LA 70601